At Sophisticated Styles, we are committed to providing you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your shopping experience is positive and hassle-free.
1. Eligibility for Returns
1.1 Items must be returned within 30 days from the date of purchase.
1.2 Items must be unused, in their original condition, and with all original tags and packaging intact.
1.3 Items that are damaged, worn, or altered may not be accepted for return.
1.4 Certain items, such as personalized products, sale items, and intimate apparel, may not be eligible for return. Please check the product description for any specific return exclusions.
2. Return Process
2.1 To initiate a return, please contact our Customer Service team at [insert contact details] with your order number and reason for the return.
2.2 Once your return request is approved, you will receive detailed instructions on how to send the item(s) back to us.
2.3 Please ensure that the item(s) are securely packaged to avoid damage during transit. We recommend using a trackable shipping method to ensure the safe arrival of your return.
3. Refunds
3.1 Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
3.2 If your return is approved, a refund will be processed to your original method of payment within 10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
3.3 Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Exchanges
4.1 We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our Customer Service team at [insert contact details].
4.2 If the item you wish to exchange is out of stock, we will offer you a refund or an alternative product of equal value.
5. Non-Returnable Items
5.1 Several types of goods are exempt from being returned, including:
Gift cards
Downloadable software products
Some health and personal care items
6. International Returns
6.1 For international returns, please contact our Customer Service team at [insert contact details] for specific instructions.
6.2 Please note that international return shipping costs are the responsibility of the customer.
7. Contact Information
If you have any questions or concerns about our Return Policy, please contact us at:
Sophisticated Styles Email: [insert email address]
Phone: [insert phone number]
Address: [insert physical address]